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Technical Support Engineer - Safety Controls

Position Summary Summary/Scope of Position: The primary responsibility of the Technical Support Engineer position is to provide technical support to Rockwell Automation customers', field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Technical Support Engineer will be responsible for providing technical expertise for Rockwell Automation Safety Industrial Controls Components and associated I/O products and technologies products and technologies including Micrologix, Compact Logix and Control Logix.   Essential Functions:   Provide customer support by troubleshooting and solving customer issues via the phone and email. Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner Serve as company liaison to the customer for multiple product families and various types of customer inquiries. Participate in the establishment, measurement, and achievement of customer satisfaction metrics Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings. Support entire core area of Safety Industrial Controls Components and independently applies knowledge. Develop area(s) of expertise within core area of Safety Industrial Controls Components and deliver internal training/knowledge sharing to respective core area. Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance.   EOE, M/F/Disabled, Vet   Basic Qualifications Basic Qualifications   Bachelor Degree Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.   Preferred Qualifications   Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field with at least two years' related experience. At least one yearexperienceworking withindustrial automation products / systems. Two years' experience designing, starting up, and/or troubleshootingindustrial automation systems. Understanding of Rockwell Automation products including but not limited to Logix, DeviceNet, Ether Net, Safety Industrial Components. Ability to handle high pressure work situations Self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution commercial sensitivity, and superb attention to detail. Responsiveness, customer-centric mindset, collaborative, technical engineering expertise, and business acumen. #LI-MR1 #techjobs   Requisition Number 80808BR
Salary Range: NA
Minimum Qualification
Not Specified years

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