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Technical Services Engineer

What You'll Do Here... Provide the highest quality technical pre-sales and post-sales support for Axis products to Axis end customers, Axis partners and Axis employees. Support is provided via telephone, online helpdesk, and live chat. Ensure Customer Cases are documented thoroughly, attention to detail is required Qualify product(s) in question for a returned materials authorization Consistently engage in training and educational initiatives Perform other related duties when assigned  What We Are Looking For ... Experience in the field of technical service and support Detail oriented troubleshooting skills Experience with configuring switches, routers, and other network components Experience with configuring PCs, installing various operating systems and software Professional and friendly phone etiquette with excellent customer service skills Call center and/or customer service background Valued, But Not Required ... CCTV Installation and/or configurations Programming and application design Use of CRM tools and/or help desk applications Fundamental understanding of physical access control/security systems Knowledge of photography and/or videography Professional degree and/or certifications, i.e. CompTIA, Cisco, Microsoft Physical Demands and Travel... The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is 10% (domestic and international) What we offer... Axis is more than a rock-star culture with cutting-edge innovation. Axis is a company that puts our employees first. Here's just a glimpse of what we do for our Axians: Inspire you to grow and develop through employer-offered training as well as tuition reimbursement Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness health & wellness programs Support parents & their kids through paid parental leave and help to alleviate the cost through a dependent care reimbursement account Encourage work/life balance with a generous vacation policy - not to mention, our paid sabbatical program at your 5-year anniversary, allowing you to relax and unwind for an extended period of time Help prepare for your life after retirement through our 401(K) program
Salary Range: NA
Minimum Qualification
Not Specified years

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