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Technical Services Engineer

What You'll Do Here... Provide the highest quality technical pre-sales and post-sales support for Axis products to Axis end customers, Axis partners and Axis employees. Support is provided via telephone, online helpdesk, and live chat. Ensure Customer Cases are documented thoroughly, attention to detail is required Qualify product(s) in question for a returned materials authorization Consistently engage in training and educational initiatives Perform other related duties when assigned  What We Are Looking For ... Bilingual with English and Portuguese - Read, Write and Speak fluently Experience in the field of technical service and support Detail oriented troubleshooting skills Experience with configuring switches, routers, and other network components Experience with configuring PCs, installing various operating systems and software Professional and friendly phone etiquette with excellent customer service skills Call center and/or customer service background Valued, But Not Required ... CCTV Installation and/or configurations Programming and application design Use of CRM tools and/or help desk applications Fundamental understanding of physical access control/security systems Knowledge of photography and/or videography Professional degree and/or certifications, i.e. CompTIA, Cisco, Microsoft
Salary Range: NA
Minimum Qualification
Not Specified years

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