Technical Support Engineer Linux OS

Overview Mellanox Technologies is seeking a motivated expert Tier 2/3 Technical Support Engineer (TSE) focused on datacenter and networking technologies, to provide comprehensive solutions for complex installations, maintenance or operations for a broad scope of leading edge networking products.  You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues. As a Technical Support Engineer, you are an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.  You will interact with Engineering, Marketing, and Support teams regularly on technical issues.  Responsibilities In this role, you will: Resolve complex escalations and technical issues through meticulous research, reproduction, and troubleshooting for customers installing Mellanox products and supporting systems using Linux Operating Systems (Multi-distro) Responding to customer product support inquiries via telephone , email or conference calls Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. As a technical resource develop, re-define and document best practices to provide to internal teams(Support/R&D) for support process and improvements Site visits and conference calls with customers Qualifications                 2+ years in providing in-depth Customer Support and troubleshooting for hardware and software products. In addition, you should have: Knowledge and experience in Linux System Administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing/advanced networking (tuning and monitoring), storage configuration and troubleshooting (iSCSI), Virtualization (KVM) and Scripting. Demonstrated ability to troubleshoot networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools Excellent interpersonal skills with the ability to maintain and manage the overall resolution for any escalated customer case under all circumstances. Excellent communication and presentation/oral skills Excellent verbal and written English skills Strong organizational skills and able to prioritize/multi-task easily with limited supervision Candidates should have a minimum of a four-year degree from an accredited university or college in Computer Science, or Electrical or Computer Engineering Industry common Linux certifications Advantages: Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI) OpenStack Administration Knowledge and experience with additional OS's such as Microsoft Windows, VMWare, Unix Ethernet and Storage technologies Clustering or Data-Center technologies Configuration and operational expertise with traditional network switch/router platforms - MLNX_OS, Cumulus Linux, etc. 2018-4598
Salary Range: NA
Minimum Qualification
Less than 5 years

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