Customer Service Representative

Ref ID: 03971-0010557053
Classification: Customer Service
Compensation: DOE
OfficeTeam has an exciting opportunity with room for growth. Call Center Representative: Ensure delivery of excellent customer service with participants via Provide timely and professional responses (same day) Handle any participant issues in a timely and efficient manner. Build positive relationships/rapport with participants. Communicate with the Customer Service Manager regarding issues or escalated calls Resolve issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Document communication with participants using CRM systems Create cases in CRM to document participant calls Update case notes to ensure proper communication among team and departments Comply with all confidentiality and other Federal regulations Ensure all processes and procedures are completed accurately General Duties Complete special assignments and projects at the request by the Customer Service Manager or the Executive Team If you are interested in this position or something similar to it please email Click Here to Email Your Resum?
Customer Service, Call Center
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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