Database Coordinator

Axis is a company; Axis is a culture; Axis is a way of life. The employees here are innovative, dedicated, energetic, charismatic, strive for success, and that's just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We encourage our employees to work hard, and play harder; whether it is a game of darts or ping pong on your break, a pickup game of basketball during lunch, or socializing at the summer outing, Axis employees are always outgoing and lively.
Axis is looking for a Database Coordinator who will administer, evaluate and maintain company databases through data cleansing processes to support Business Operations and Marketing initiatives. The person in this role will be responsible for overall data integrity, procedures and projects to drive business objectives and streamline company-wide internal customer databases for North America.
What You'll Do Here?
Database Maintenance
Actively clean and update outdated or inaccurate information in internal sales systems
Proactively remove duplicate records
Conduct online research and make outbound calls to populate missing/incorrect data
Performs data entry and oversees the data entry process. Recommends policies and guidelines for data entry to ensure the integrity of company databases
Develop processes that minimize data errors and provide internal training for employees to ensure standardization
Data cleansing for effective lead management process
Work with Lead Management team to ensure incoming data is appropriately processed
Support process & assist with preparation of incoming trade show/webinar/event leads
Support overall sales & marketing strategy by improving database, marketing automation and lead management performance based on prioritized business objectives
Process improvement and long term data management
Document database standard operating procedures
Review, analyze, and evaluate database systems and user needs to provide recommendations and system enhancements to support business and marketing objectives
Together with Manager, develop and execute short and long-term plans to improve data quality
Under management guidance facilitate data quality improvement projects, including vetting potential 3rd party companies to support long-term data integrity goals
Metrics and Reporting
Summarize data findings and project statuses for management via weekly and monthly reporting
Meet key performance indicators to ensure projects are progressing
Oversee day-to-day integrity of database, database procedures, assess data practices which may include conducting weekly and monthly audits of systems to confirm use of accurate entry processes
What We Are Looking For ?
Proficient in data entry with a strict attention to detail
Highly organized and can prioritize projects to meet business objectives
Professional etiquette and excellent customer service
Strong time management skills with the ability to effectively multi-task
Ability to work independently and with a team
Upbeat disposition
Excellent oral and written communication skills
High level of interpersonal skills to effectively work across departments
Proactive, resourceful and flexible
Superior problem solving and analytical skills
What You'll Need?
Bachelor's degree
1-3 years' experience in a business setting
Data maintenance / CRM database experience
Customer service experience
Fluent and accurate in Microsoft Office
Valued but not required skills or experience
Salesforce experience
Pardot experience
Bilingual in Spanish
Physical demands? The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You may be required to lift 0-5 lbs.

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