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Crew Member / Customer Service

Position Mission: Responsible for providing superior guest services in a welcoming and friendly atmosphere. This position is responsible for greeting guests, taking guest orders and payment, preparing and delivering high quality ENRGI products in a timely manner, and creating a positive energetic atmosphere for the guest.
Responsibilities Include:
Core Competencies:
Problem solving
Managing the guest experience
Maintaining the look and feel of a well-run store
Driving for results
Managing multiple priorities
Being resilient under pressure
Essential Functions/Activities:
Guest Service/Shift work
Welcomes guests into the store
Takes guest orders and payment using the Point Of Sale (POS) system
Prepares beverages and serves food products according to ENRGI's policies and procedures
Develops personal ongoing relationships with customers
Floats between barista, sandwich maker, and guest service or wherever help is needed
Manages cash drawer and follows all cash handling policies and procedures
Store Upkeep/Cleaning:
Ensures floors are clean and free of debris
Stocks and organizes the store as needed
Ensures dining area is clean, free of debris and well maintained
Cleans and stocks restrooms
Prepares product for later shifts
Stocks all food, beverage, and paper items for rest of day and next shift
Functional Skills:
Knowledge of basic store operations
Ability to assist in training of new Team Members in store roles preferred
Ability to motivate other Team Members preferred
Required Experience:
Restaurant, retail or guest service experience preferred
May be required to work early mornings, evenings, some holidays and/or weekends.
Physical Demands:
The physical demands for this position are sits, stands, bends, lift up to 50 lbs, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Einstein Noah Restaurant Group Inc (ENRGI) reserves the right to add or delete duties and responsibilities at the discretion of ENRGI or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee and Einstein Noah Restaurant Group, Inc. is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities and does not discriminate based on gender, identity or sexual orientation.



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